Customer Service
Deliver consistently excellent service that keeps customers coming back
Who it’s for
Customer facing teams across hospitality, retail, and service environments, online, phone based and in person.
Why it matters
Customer experience directly impacts reputation, loyalty, and revenue.
What your team will learn
Understand customer expectations and behaviours
Deliver a positive and professional customer experience
Build rapport, go the extra mile and create lasting impressions
Handle complaints with confidence
Delivery format
Interactive, discussion led training workshop with practical exercises, delivered on site or virtually.
Duration
Virtual training: 2 hours
On site training: 2.5 hours